FREQUENTLY ASKED QUESTIONS (FAQ)

GENERAL

  • 1

    Why KheloExch?

  • 2

    What type of games does KheloExch offer?

  • 3

    Can I play KheloExch games for free?

  • 5

    My game is not loading. What to do?

  • 6

    Where can I find information about the affiliate program?

  • 7

    What happens if I lose my internet connection while playing a game?

  • 8

    Where can I quick search for my favorite games?

  • 9

    An error or other technical issue occurred in a game while playing. What can I do?

  • 10

    Can I play multiple games at the same time?

  • 11

    The video stream keeps freezing. What to do?

  • 12

    What happens if the live dealer makes a mistake?

  • 13

    Can the dealers or the pit boss help me with questions regarding my account?

  • 14

    Where can I find the bet limits for live casino games?

  • 15

    Where I can find the game rules?

Registration and Login

  • 1

    How do I open an account with KheloExch?

  • 2

    What information do I need to provide?

  • 3

    I’m having problems creating an account.

  • 4

    Forgotten your username?

  • 5

    Forgotten your password?

  • 6

    Are there any age restrictions when opening an account?

  • 9

    Can I open an account on someone else´s behalf?

  • 10

    I can’t register because my data has been already entered. What should I do?

  • 11

    Can I register more than one account?

  • 12

    I can't login to my account. What should I do?

Account and Verification

  • 1

    What is KYC?

  • 2

    Which documents do I need to provide for KYC verification (optional) ?

  • 3

    Can I change/update my account details?

  • 4

    What if I refuse to provide any of the required documents for KYC verification purposes?

  • 5

    Are my documents safe?

  • 6

    Why do you need my personal details?

  • 7

    Does KheloExch allow under age gambling?

  • 8

    How do I close my account?

  • 9

    How long is the verification processing time?

  • 11

    Can I give you a photocopied document?

  • 12

    What If I do not have required documents?

KHELOEXCH MOBILE

  • 1

    How do I play games on my tablet or phone?

  • 2

    Is my device compatible with KheloExch APP?

BANKING

  • 1

    What deposit methods do you accept?

  • 2

    How do I deposit funds?

  • 3

    What is the minimum and maximum deposit amount?

  • 4

    What is the minimum and maximum withdrawal amount?

  • 5

    What currencies do you accept?

  • 6

    How do I withdraw funds?

  • 7

    How do I deposit via Bank Transfer?

  • 8

    How do I deposit via Credit Card / Debit Card ?

  • 9

    How do I deposit via Wallets like Gpay, PhonePe, PayTM ?

  • 10

    How do I deposit via Net Banking (Direct)?

  • 11

    How do I make Wallet like Mobikwik or any BHIM app ?

  • 12

    Is it safe to deposit and withdraw funds?

  • 13

    Are there any deposit or withdrawal charges?

  • 14

    How can I cancel withdrawal?

  • 15

    How long does it take to process my deposit?

  • 16

    How long does it take to process withdrawal?

  • 17

    Do I need to deposit funds when opening the account?

  • 18

    Can someone make a deposit on my behalf to my KheloExch account?

  • 19

    Why was my withdrawal cancelled?

PROMOTIONS

  • 1

    Where can I see available promotions and bonuses?

  • 2

    Where can I check my active promotion?

  • 3

    Why has my promotion bonus activation locked part of my funds?

  • 4

    How can I claim my bonus?

  • 5

    How do I cancel my active promotion?

  • 6

    What is wagering requirements?

  • 7

    Do you offer any first deposit bonus?

  • 8

    What are the different wagering contribution factors of casino games?

  • 9

    Do you offer refer a friend referral bonus?

  • 10

    How do I choose/change my alias in live casino games?

  • 11

    Where can I check my casino game history?

JEET PRIVILEGE PROGRAM

  • 1

    What is Jeet Privilege?

  • 2

    Where do I find my Loyalty Points?

  • 3

    How do I join the Jeet Privilege Program?

  • 4

    How do I earn Loyalty Points?

  • 5

    Is there any Bonus Loyalty Points?

  • 6

    How do I redeem Loyalty Points?

PRIVACY & SECURITY

  • 1

    Is KheloExch secure?

  • 2

    Are KheloExch’s games fair?

  • 3

    Does KheloExch use cookies?

  • 4

    What is my personal information used for?